Legal & Policies

Our policies and commitments to the people and pets we serve.

Privacy Policy

Last updated: June 28, 2026

For The Love of Paws ("we," "us," or "our") operates the website FTLOP.ORG and related online tools, including our appointment-request and intake services. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, you agree to the practices described here.

Information we collect

When you use our forms and tools, you may provide your name, contact information, information about your pet (such as species, medical history, and current medications), appointment requests and the reason for your visit, household and income-related information you choose to provide for financial assistance or voucher eligibility, and any feedback, messages, or documents you choose to upload. Some information, such as device and browser details, may be collected automatically when you visit our site.

How we use your information

We use it to schedule and prepare for your pet's care, communicate with you about your requests and appointments, determine preliminary eligibility for assistance programs, operate and improve our website, and comply with legal obligations. We do not sell your personal information.

How we share your information

We may share information with our veterinary team to provide care, with service providers that help us operate our website and records systems, and when required by law or to protect the safety and rights of our patients, clients, and staff.

Payment and financing

If you use a third-party payment or financing provider, your information is handled under that provider's own privacy policy. We do not store full payment card numbers on our website.

Data retention

We keep information as long as needed to provide our services and meet our legal and recordkeeping obligations, after which it is deleted or de-identified.

Your choices

You may request access to, correction of, or deletion of your personal information, and may opt out of non-essential communications, by contacting us.

Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children.

Security

We take reasonable measures to protect your information, but no method of transmission or storage is completely secure.

Contact us

For questions about this Privacy Policy, contact For The Love of Paws, 725 SE Mosher Ave, Roseburg, OR 97470, phone 541-677-6070, email reception@roseburgpaws.com.

This policy is a draft pending legal review and will be updated.

Terms of Use

Last updated: June 28, 2026

These Terms of Use govern your use of the website FTLOP.ORG and related online tools operated by For The Love of Paws. By using our website, you agree to these Terms. If you do not agree, please do not use our website.

Our services

Our website provides information about our nonprofit veterinary clinic and tools to request appointments, complete intake, apply for assistance, and learn about our services and pricing. It does not provide veterinary care online.

Not medical advice

The information and tools on our website — including any guidance, questionnaires, quality-of-life reflection tools, or estimates — are for general informational and educational purposes only. They are not veterinary medical advice, a diagnosis, or a treatment recommendation, and do not create a veterinarian-client-patient relationship. Always consult a licensed veterinarian about your pet's health, and never disregard or delay professional care because of something on our website.

Emergencies

Our website is not for emergencies. If your pet is experiencing a medical emergency, call us at 541-677-6070 during business hours or contact a 24-hour emergency veterinary hospital immediately.

Estimates and pricing

Any prices or estimates shown are for general information only and are not a quote, invoice, or guarantee of final cost. Actual costs are determined at the time of care.

Appointment requests

Submitting a request is a request only and does not confirm an appointment. Your appointment is not scheduled until confirmed by our front desk.

Your responsibilities

Provide accurate information, use the website only for lawful purposes, and do not attempt to disrupt or gain unauthorized access to our systems.

Intellectual property

The content on our website is owned by or licensed to For The Love of Paws and may not be copied or distributed without permission, except as allowed by law.

Third-party links

Our website may link to third-party websites or services. We are not responsible for their content or practices.

Disclaimer

Our website is provided "as is" and "as available," without warranties of any kind, to the fullest extent permitted by law.

Governing law

These Terms are governed by the laws of the State of Oregon.

Contact us

For questions about these Terms, contact For The Love of Paws, 725 SE Mosher Ave, Roseburg, OR 97470, phone 541-677-6070, email reception@roseburgpaws.com.

These terms are a draft pending legal review and will be updated.

Accessibility Statement

Last updated: June 28, 2026

For The Love of Paws is committed to making our website accessible to everyone, including people with disabilities. We believe every member of our community deserves equal access to information about caring for their pets.

Our commitment

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

Measures we take

Our website supports keyboard navigation with a visible focus indicator; screen-reader support through descriptive image text, labeled form fields, and structured headings and landmarks; readable text with strong color contrast and legible fonts; reduced-motion support that respects your device's "reduce motion" setting; accessible pop-up dialogs that can be operated and closed with the keyboard; and a "Skip to main content" link.

Ongoing effort

Accessibility is an ongoing effort. We regularly review our website and work to improve the experience for all users. Some content may not yet be fully accessible, and we continue to address these areas.

Feedback

We welcome your feedback. If you encounter a barrier or need information in an alternative format, please contact For The Love of Paws, 725 SE Mosher Ave, Roseburg, OR 97470, phone 541-677-6070, email reception@roseburgpaws.com. We aim to respond promptly.

This statement is a draft pending review and will be updated.